The Study of Factors Influencing on Customers Satisfaction of Soil Reclamation Contractors Services Given by Thamjareon Construction and Civil Engineering Company Limited

Abstract

                  This independent study has a purpose. 1. To study the demographic factors affecting the satisfaction of customers using the soil compaction service of the limited partnership. Thamjareon construction and civil engineering company limited. 2. To study logistics activities that affect the satisfaction of customers using landfill contractors of the limited partnership. Thamjareon construction and civil engineering company limited. The samples used in this study were male and female, who used the soil compaction service of the limited partnership. Thamjareon construction and civil engineering company limited.The data were collected by using 400 questionnaires. Analyze data using the program. The statistics used in this study were percentage, mean, standard deviation And to test the hypothesis. Using (Pearson Correlation Coefficient)

                The results showed that most respondents were female. Most of them are between 31-40 years old. Most of them have monthly income of 30,000 - 45,000 baht. Customer Service Implementation of customer orders. Transportation Management Purchasing And inventory management. Satisfied with the level of agreement. The customer satisfaction of the land reclamation service of the limited partnership. Thamjareon construction and civil engineering company limited. Living in Nakhon Pathom It was found that the overall satisfaction of the customers using the soil compaction service of the limited partnership. Thamjareon construction and civil engineering company limited. Living in Nakhon Pathom Satisfied with the level of agreement.

From the hypothesis testing, it was found that the demographic factors were different. Affect the satisfaction of customers using the company's land reclamation service. Dhamma, prosperity, construction and civilization are different. It consisted of gender, age, occupation and significant monthly income at 0.05

The logistic activity was related to the satisfaction of customers using the company's land reclamation service. Construction and civil engineering Can describe the results as follows.

1) The relationship between purchasing and customer satisfaction using landfill contractor services. Construction and civil engineering There was a statistically significant difference (P) of 0.000 with a correlation coefficient (r) of 0.937.

2) The relationship between customer order processing and customer satisfaction using landfill contractor services. Construction and civil engineering There was a statistically significant (P) of 0.000, with a correlation coefficient (r) of 0.931.

                3) The relationship between transportation management and customer satisfaction using landfill contractor services. Construction and civil engineering There was a statistically significant (P) of 0.000, with a correlation coefficient (r) of 0.929.

                4) The relationship between customer service and customer satisfaction using landfill contractor services. Construction and civil engineering There was a statistically significant (P) of 0.000, with a correlation coefficient (r) of 0.920.

                5) Relationship between inventory management and customer satisfaction using landfill contractor services. Construction and civil engineering There was a statistically significant (P) of 0.000, with a correlation coefficient (r) of 0.237.