The Relationship between Communication Satisfaction and Work Performance : Knowledge-Sharing Behavior as a Mediating Variable

Abstract

The objective of this paper is to examine the impact of communication satisfaction on job performance. Furthermore, it aims to explore whether employees’ knowledge-sharing behavior serves as a mediating factor in the relationship between communication satisfaction and job performance. A questionnaire survey was employed as the primary research method, targeting employees within various enterprises as the subjects of the study. The sample data were collected from various regions, including Guangdong, Jiangsu, Shandong, and others. A total of 268 responses were obtained through the online distribution of questionnaires. After sorting out the collected data, the valid questionnaires were tested for reliability and validity. Subsequently, descriptive analysis, correlation analysis, regression analysis, and mediation effect analysis were performed to examine the relationships among the variables.

The findings of this research indicate a significant positive correlation between communication satisfaction and knowledge-sharing. Additionally, a substantial positive correlation exists between communication satisfaction and job performance, as well as between knowledge-sharing and job performance. Furthermore, knowledge-sharing behavior is identified as a crucial mediating factor between communication satisfaction and job performance.