The Situation of Managing Information Technology Application Activities in Teaching English at High Schools according to the TQM Approach in Ho Chi Minh City, Vietnam

Abstract

Total Quality Management (TQM) is considered one of the most important approaches to improve the quality of education in general and subjects in particular. This article uses the TQM approach to study the current management of information technology (IT) application activities in teaching English at high schools in Ho Chi Minh City. This research project employed a mixed method combining both quantitative and qualitative inquiries. Data collection includes quantitative data through questionnaires to collect information from 87 managers and 108 teachers selected by a stratified and random sampling process, qualitative data through interviews with semi-structured consultations with 30 administrators and teachers. The findings show that the management of IT application activities in English teaching at high schools still has many limitations and inadequacies. Typically, there is a lack of facilities and difficulties in purchasing and using unified software. Teachers still have limited IT skills in designing lessons, and coordination is not synchronized between schools and relevant partners in the teaching-learning activities. Based on the findings, the authors propose some solutions to manage this activity according to the TQM approach to improve the quality of teaching English to meet the requirements of educational digital transformation and international integration today.