End-user Satisfaction Using Online Overseas Money Transfer Applications A case study of Inbound remittance transaction of Indonesian migrant workers

Abstract

This research paper aims to study the end-user satisfaction of overseas money transfer applications. The sample group of this research is 399 Indonesian migrant workers who are currently domiciled outside Indonesia in 2020. The instrument used in this research was the questionnaires which were validated, finding reliability, including ethical review by the experts.  The statistical data and techniques used in this study are percentages, means, standard deviation, Pearson’s correlation analysis, Cronbach’s Alpha, one-sample Kolmogorov-Smirnov test, probability plot (P-Plot) graphic method, multicollinearity test, heteroscedasticity test, multiple linear regression analysis and coefficient of determination analysis.  Hypothesis testing results on independent variables found that ease of use, tracking and notification feature, customer support, and safety reliability is statistically significant at 0.05 levels towards the end-user satisfaction of overseas online money transfer applications.