GUIDELINE FOR ENHANCING WORK EFFIECIENCY OF EMPLOYEE OF THE GOVERNMENT SAVINGS BANK, LAMPHUN REGION

Abstract

The goal of this study is to investigate causes and offer recommendations for improving work efficiency of employee of the Government Savings Bank (GSB) in Lamphun region. Also, study the organizational citizenship behavior and work process regarding to POSDCoRB model that affects efficiency in workplace of the GSB in Lamphun region. The surveys were delivered to 144 employees of GSB Lamphun region. Additionally, 22 executives and employees of the bank were interviewed. Percentages, means, standard deviations, and multiple regression were used to evaluate the data. The findings show that the organizational citizenship behavior (OCB) in types of altruism, organizational compliance, and self-development increased the work efficiency of employees of GSB in Lamphun region. As for the work progress regarding POSDCoRB model which directing, reporting, and budgeting influenced employees’ work efficiency. Goal failure was caused by regulatory issues, poor communication, over workload, a lack of motivation in the workplace, and a lack of policy encouraging employees to self-develop. Finally, the author offers the following methods for enhancing productivity at work: improving work performance, improving work motivation, improving communication, and improving workload management.