A Study of Value Chain Affecting Computer-relate Inventory Management of GSB Headquarter

Abstract

The objectives of The Study of Value Chain Affecting Efficiency of Computer Supplies Management in Government Savings Bank Head Office are 1) To conduct quantitative research by questionnaire survey method on 365 people including temporary employee, permanent employee and executives who use the service provided, and 2) To conduct qualitative research by structured interview with 21 staffs in the department. The results from both quantitative and qualitative research indicate that; in primary activities, inbound logistics, operations and outbound logistics factors are overall in agreed level. In support activities procurement, technology development, human resource management and warehouse management factors are overall in agreed level. For hypothesis testing, it indicates that the value chain of outbound logistic factor has 18.70 % influence on the efficiency of computer supplies management in Government Savings Bank Head Office with statistical significance at 0.05. Besides, it also indicates that the value chain of human resource management has 26.30 % influence on the efficiency of computer supplies management in Government Savings Bank head office with statistical significance at 0.05. The results from this study can enhance the efficiency in value chain management for Material Department in Government Savings Bank Head Office. On the other hand, this study also led to an efficient warehouse management by utilizing an effective information and material storage in warehouse that can reduce cost and prevent material shortage issue. As has been demonstrated, this study can deal with various relevant issues leading to the highest efficiency in warehouse management.