IMPROVEMENT OF THE DOCUMENTATION WORKFLOW OF THE OFFICE OF PHYSICAL FACILITIES, UNIVERSITY OF THE THAI CHAMBER OF COMMERCE

Abstract

The Office of Physical Facilities, University of the Thai Chamber of Commerce has a mission of providing maintenance services to all areas and equipment in the whole campus.  Previously, there were complaints from the customers, which are staff of the university, about late service or lack of maintenance services. This was because there was no standard workflow or no standard work procedures that suitable for each type of work. The researcher then proceeded to improve the work process while not to violate the university regulations and also developed the information system to track the document. The results of the improvement were found to be able to complete all document faster and eliminate loss of document from the office of Physical Facilities to other department in the campus. The new process with new document tracking system can also reduce service time by 51.61%, 49.29%, and 1.26% for standard maintenance without changing spare part, for standard maintenance with changing spare part, and for emergency maintenance, consecutively.