Factors Affecting Technology Acceptance in Applying Intelligent Audit System in banking

  • พอเจตน์ สันทราย
  • พนิตา สุรชัยกุลวัฒนา
Keywords: Technology Acceptance Model (TAM), Technology Readiness Index (TRI), Data Warehouse, Business Intelligent, Power BI


This study aims to investigate technology acceptance in the use of Intelligent Audit System to reduce workload of Government Housing Bank’s employees. The samples of this study are 140 GSB’s officers working in Audit and Risk Management departments. The instruments used in this study include 1) a questionnaire to elicit the data which is analyzed by descriptive and inferential statistics in the forms of Percentage, Mean, Standard Deviation, Multiple Regression Analysis and 2) an in-depth interview to collect the qualitative data which are then analyzed by coding approach and a fishbone diagram.
The results of the study show that factors affecting User Acceptance of technology / Intention to Use are Perceived Usefulness and Innovativeness. Both factors jointly predict 39.1% (adjusted R2 = 0.391) of User Acceptance and Intention to Use at 0.05 significance level. This supports the first hypothesis: Perceived Usefulness influences User Acceptance and Intention to Use Intelligent Audit System, and the fourth hypothesis: Innovativeness highly influences User Acceptance and Intention to Use Intelligent Audit System. The author further conducted an in-depth interview of 9 employees who have used Intelligent Audit System. The results show Perceived Ease of Use and Discomfort to be other factors affecting User Acceptance and Intention to Use.

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