การศึกษาพัฒนากระบวนการดำเนินงานของส่วนระบบงานคอมพิวเตอร์ กรณีศึกษา: กรมที่ดิน สำนักเทคโนโลยีสารสนเทศ ส่วนระบบงานคอมพิวเตอร์

Abstract

This study aims to study the operational process of the Information Technology Department, Department of Lands. This study is qualitative research. Collect data by interviewing experts within the organization. The purpose of this study is 1) to study the operational process of the Information Technology Department 2) to formulate strategies for the development of operational processes of the Information Technology Department
From the study, it was found that the operation of the Information Technology Department In terms of personnel, there is a limited amount of knowledge and insufficient capacity for work And the transfer of knowledge and skills is not yet thorough in the system as a bureaucratic system that follows the sequence of steps Causing delays in jobs that have to wait for jobs from other steps, For example, the development of systems in various technologies is slower than the external environment. Due to the analysis of the interview, the majority of the reviews focus on the strategy, Functional Strategy is to use human resources strategies. By studying the information needed to solve basic problems for all personnel within the organization, Can fix the problem and able to answer problems for users of the service correctly and completely, reducing the conflict of problems and the specific problem is sent to the person who can directly solve the problem at the point, and guidelines for resolving delays in the process are divided into formal and informal forms The authorities will use the intranet system to solve problems in using programs, informal use, sending document information as e-documents before the delivery of documents.