FACTOR BETWEEN THE QUALITY OF WORK LIFE AND ORGANIZATIONAL COMMITMENT OF THE EMPLOYEES OF HOLIDAY INN SILOM

Abstract

The objectives of this study were (1) to study the level of working life quality of operation staff of Holiday Inn Silom; (2) ) to study the level of organizational commitment with different personal qualities; and  (3) to study the relationship between organizational commitment and working life quality of operation staff studied.  Data collection was done through questionnaires which comprised of questions measuring the 5 components of quality of work life, including adequate and fair compensation, Safety and healthy conditions, immediate opportunity use and develop human capabilities, constitutionalism in the work organization, future opportunity for continued growth and security. Another part of the questionnaire contained questions measuring those 3 aspects of organizational commitment which were continuance commitment, normative commitment and affective commitment.

The findings revealed that 1) Hotel staff had organization commitment in highest level for all aspects, descendingly ranking from affective commitment, continuance commitment and normative commitment respectively. 2) Hotel staff had quality of work in high level for all aspects, descendingly ranking from future opportunity for continued growth and security and immediate opportunity use and develop human capabilities, safety and healthy conditions, constitutionalism in the work organization and adequate and fair compensation respectively. And hotel staff’s organizational commitment level was significantly different for job level, income and job position but it was not different for gender, age, marital status, educational level and job’s age.   3) Three components of quality of work life were positively correlated to the organizational commitment at .05 statistically significant level except safety and healthy conditions and immediate opportunity use and develop human capabilities.